Help Desk Services with Deployment – Manufacturing

Helping a Global Manufacturing Company Modernize their Device Deployment and Security Policies.

Background: Headquartered in Pittsburgh, Pennsylvania, specializes in manufacturing and supplying electric heat and control products for industrial heating applications. They have a global presence with manufacturing facilities in the United States, Mexico, and France.

Their products include industrial heaters, temperature control products, heat tracing products, and packaged heating systems. This company is known for its innovative solutions that help industries improve efficiency and meet sustainability goals. They have been a leader in the field for over a century, continuously advancing their technologies to support critical applications and decarbonization efforts.

Challenges: Our client aimed to modernize their device deployment process to enhance efficiency and user experience. They also required robust support during the project to ensure smooth implementation and minimal disruption.

Solutions

1. Device Deployment Modernization
2. Help Desk Support
3. MFA Set up and adoption

Results:

• The collaboration resulted in a successful modernization of their device deployment process, using Microsoft Intune.
• The robust help desk support ensured that any issues encountered during the deployment were quickly resolved, minimizing downtime and disruption for users.
• The client benefited from a more efficient and secure device deployment process, enhancing their overall operational efficiency.

Client Satisfaction

As a result, the client benefited from a more efficient and secure device deployment process, significantly enhancing their overall operational efficiency. This improvement not only streamlined their operations but also fortified their cybersecurity posture, providing peace of mind and allowing them to focus on their core business objectives without worrying about technological setbacks.