Pennsylvania's 2nd Largest Public School District

One of Pennsylvania’s largest and most diverse public school districts needed to modernize how technology supported teaching and learning across more than fifty schools. With over 20,000 students and thousands of staff relying on classroom devices daily, the district faced growing pressure to simplify device management, improve help desk responsiveness, and reduce operational strain on a lean IT team—especially during critical backtoschool periods.
 

All Lines Technology partnered with the district to deliver a fullscale modernization of its device and support ecosystem. Leveraging Microsoft Intune for all client devices and ClearTouch Smart Boards, All Lines streamlined the entire deployment lifecycle—from staging and configuration to delivery—through a dedicated warehouse and logistics center. Devices arrived fully prepared and on schedule, ensuring classrooms were ready on day one without overburdening district staff. 

To further reduce operational overhead, All Lines managed packaging disposal, coordinated summer distribution schedules, and maintained readytodeploy inventory. This dependable deployment model significantly reduced asset loss and created smoother transitions at the start of each school year. 

All Lines also established a centralized help desk that intelligently routes requests to the appropriate IT expert, eliminating delays and improving resolution times. To support growing demand without increasing fulltime headcount, the district adopted a tiered support and crosstraining model, supplemented by student interns during peak seasons. 

The result was faster device distribution, more reliable classroom technology, improved staff morale, and a support experience that keeps educators focused on instruction and students connected to learning. All Lines continues to support the district through ongoing inventory and lifecycle management initiatives, strengthening long-term technology oversight across all schools.